Sales Engineer

Job Details

Department: Sales
Reporting to: EVP, Innovation & Strategic Partnerships
Job Status: Full-Time, Permanent Opportunity
Head Office: 401 The West Mall, Unit 700, Toronto, Ontario M9C 5J5

Position Summary

Zamplia is a cutting-edge SaaS platform that connects buyers and sellers of market research samples, providing real-time access to global sample sources with transparency and high-quality controls. We’re passionate about simplifying market research, enabling businesses to reach targeted audiences, and enhancing data collection processes with innovative tools and technologies.

As a Sales Engineer at Zamplia, you will play a key role in supporting the sales team with technical expertise, product demonstrations, and solution design. You will be responsible for understanding customer needs, translating those needs into product solutions, and driving the technical aspects of the sales process. The ideal candidate will have a strong technical background, a passion for market research, and the ability to communicate complex concepts in an easy-to-understand manner.

Essential Functions and Responsibilities

• Work closely with the sales and marketing team to provide technical expertise during the sales cycle, including product demos, presentations, and answering technical questions.
• Act as the bridge between customers and the development team to understand customer requirements and provide tailored solutions.
• Customize presentations and demonstrations to address specific client needs, showcasing how Zamplia’s platform can solve unique challenges.
• Collaborate with prospects to design scalable and effective market research solutions that align with their business goals.
• Provide ongoing support to the sales team with product-related questions, proposals, and RFP responses.
• Help define technical requirements, communicate product capabilities, and ensure a seamless customer experience from initial contact through to onboarding.
• Troubleshoot and resolve any technical challenges that arise during the sales process.
• Assist in the development of technical content for marketing materials, case studies, and product documentation.
• Stay up to date on industry trends and developments in market research and technology, bringing new insights to the sales team and clients.

More About Zamplia

• Innovation and Adaptability: We constantly evolve our platform, ensuring it meets the dynamic needs of the market research industry.
• Client-Centric Approach: Our focus is on empowering clients with tools and insights that drive impactful decisions.
• Integrity and Transparency: We operate with honesty, providing clear and direct communication in all our dealings.
• Quality and Excellence: Our commitment to delivering high-quality, reliable data is unwavering.
• Collaboration and Teamwork: We believe in the power of collective expertise and work together to achieve common goals.
• Inclusivity and Diversity: Embracing diverse perspectives is fundamental to our approach, fostering an environment where all ideas are valued.
• Sustainability and Responsibility: We’re committed to sustainable practices that respect our community and environment.

Qualifications / Requirements

• Bachelor’s degree in a technical or business-related field or equivalent work experience.
• 3+ years of experience in a sales engineering or technical support role, preferably in the SaaS or market research industry.
• Strong understanding of market research, data sampling, and survey technologies.
• Ability to clearly communicate complex technical information to non-technical stakeholders.
• Experience with CRM tools, such as HubSpot or Salesforce, and familiarity with sales processes.
• Strong problem-solving skills and the ability to think creatively to address client challenges.
• Excellent presentation, communication, and interpersonal skills.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Familiarity with API integrations, data security, and cloud-based technologies is a plus.

What’s In It for You?

• Join a fast-growing company in the heart of innovation.
• Work with a dynamic team of passionate professionals.
• Opportunity to shape the future of market research technology.
• Competitive salary and benefits package.
• A supportive, inclusive, and collaborative work culture.

Interested candidates are encouraged to apply using the form below.